服务条款

Terms of Service

These Terms of Service apply to purchases from HAOHAN INDUSTRY SDN. BHD. through haohan.shop. By placing an order, you agree to these terms, our Privacy Policy, Shipping Policy, and Return and Refund Policy.

Business and contact details

HAOHAN INDUSTRY SDN. BHD.
SSM Registration No.: 202501059302 (1660708-A)
170, Jalan Setia 4/6, Taman Setia Indah, 81100 Johor Bahru, Johor, Malaysia
Email: haohanindustry888@gmail.com
Phone / WhatsApp: +60 11-6874 5678

Products and availability

We aim to describe products, specifications, colours, prices and availability accurately. Screen settings and lighting may cause minor colour differences. If we discover a material error or cannot supply an item, we will contact you and offer correction, replacement, or refund as appropriate.

Orders and payment

An order is accepted after payment is successfully processed and we issue an order confirmation. Prices are shown in Malaysian Ringgit unless stated otherwise. Shipping charges are displayed before payment. Payments are processed securely through the payment methods available at checkout.

Shipping and delivery

Delivery estimates are provided in our Shipping Policy and begin after the order is confirmed. Carrier, remote-area, weather, and public-holiday delays may affect delivery. Please provide complete and accurate delivery details.

Returns and refunds

Returns and refunds are governed by our published Return and Refund Policy. Nothing in these terms limits mandatory consumer rights under applicable Malaysian law.

Product use

Customers must follow product instructions and safety warnings. Airline rules for batteries and cabin baggage vary; customers should confirm acceptance with their airline before travel. Children under 12 must use the ride-on luggage under adult supervision.

Website use

You may use this website only for lawful personal shopping. You must not misuse the website, interfere with its operation, attempt unauthorized access, or infringe intellectual property rights.

Liability

To the extent permitted by Malaysian law, we are not responsible for indirect or consequential loss arising from misuse of a product or circumstances outside our reasonable control. This clause does not exclude liability that cannot lawfully be excluded.